Terms and Conditions
Copper Rose wants to provide you with the best possible product/service and wants your experience with us to be as good as it can be. Please read the information below as a guide to the services we provide. When making an order it is assumed you have agreed to the terms below.
Payment
Once a date is agreed, the order will only be confirmed once full payment is received.. This payment is non refundable should you cancel your order for any reason.
Any other refunds are made at our discretion only. We take payment by bank transfer. Details are available on request or can be found on your invoice. Any payments made can not be transferred to another product should you cancel your booking.
Rescheduling
We are a small business and dates are reserved exclusively for you so we can dedicate our time to making your product.
Dates can be rescheduled up to 7 days ahead of the original date but can only be rescheduled if it is a date that can be accommodated.
Collection Only
All orders are collection only, we do not offer a delivery service.
Inedible Items
Our offerings sometimes contain inedible items such as dowels and toothpicks. These items must be removed before serving and we accept no responsibility for any harm these might cause.
Dietary Requirements
We are happy to entertain requests for cakes that are ‘free from’.
Nuts are frequently used in our kitchen however not all of our cakes contain them. Please be aware. We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur.
Cupcake Bouquets
All bouquets are bespoke, because of the organic nature of the designs, colours and small details may be subject to variation. No bouquet is ever exactly the same whilst every effort is made to create exact representations.
Once collected we are not responsible for any damage that may occur. Full storage and transport advice is given at collection.
Bouquets should not be left in extreme heat, in the car, or in a fridge for any extended length of time. The shelf life of cupcakes is short, they are made fresh to order but must be consumed within 24 to 36 hours from collection if they are to be at their best. Store in a cool dry place.
They are not gluten free and we take no responsibility for any food allergies unless stated at the time of ordering.
Full payment is taken in advance and no refunds are given once collected.